Operations Manager

Operations Manager

Underbelly Head Office, Central London

Job Title: Operations Manager
Department: Operations
Reports To: Operations Director
Responsible For: Event Duty Managers, Front of House Managers, Reception Managers
Salary: £32,000 – £35,000
Start Date: October 2023
Application Closing Date: 10:00 Monday 4th September 2023

To apply through our recruitment portal click here.


Underbelly are seeking an experienced operations manager to oversee operational activities across our festivals and events division.


Operations Management

  • Maintaining and developing Underbelly’s sustainability policy including managing our ISO20121 accreditation.
  • Maintaining and developing Underbelly’s accessibility policy, ensuring this is implemented across all departments.
  • Ensuring comprehensive reporting is conducted across event sites, feeding into reporting to stakeholders.
  • Managing IT and communications contracts at event locations, including connectivity, networking and equipment.
  • Managing security contracts at event locations.
  • Managing waste and cleansing contracts at event locations.
  • Sourcing and managing accommodation for staff and performers from our in-house and co-produced productions.
  • Working with all departments to ensure health and safety management is embedded across event sites, including sourcing and managing medical contracts and equipment.
  • Overseeing accreditation and uniform provision for festivals and events.
  • In conjunction with the HR Advisor, hiring temporary heads of departments for each festival/event.


Other Duties

  • Keeping up to date with developments in the live entertainment and events sector.
  • Attending regular company meetings.
  • Contributing to the development of the organisation’s policies and procedures.
  • Any other duties as reasonably required.



  • Demonstratable experience of delivering operational excellence for a customer-facing cultural, festival or events organisation.
  • Confident in liaising with multiple contractors and service providers simultaneously.
  • Previous line management experience with good leadership ability.
  • Working knowledge of health and safety legislation and procedures, in particular, those related to the events industry.
  • A practical problem solver with a can-do attitude.
  • Excellent organisational and time management skills.
  • Excellent communication skills and the ability to work with a wide range of stakeholders.
  • Absolute attention to detail and administrative accuracy.
  • Ability to work flexible hours in line with our festival and events schedule.
  • Infectious enthusiasm and a passion for live performance and events.



  • Free entry to shows at Underbelly venues (subject to availability)
  • 25% discount at Underbelly bars



Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.

It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.

We expect employees to support these commitments and to assist in their realisation.

To apply through our recruitment portal click here.

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