Front of House Manager
Depot Mayfield 2023 (Manchester)
Job Title: Front of House Manager
Department: Front of House
Reports To: Underbelly Head of Operations / Site Duty Manager
Responsible For: Front of House Staff
Rate of Pay: £12.50/hr (plus holiday pay)
Dates of Work: 22nd May – 13th August 2023
Available Contracts: 30hrs/week over 6 day week. Mondays off.
To download a job pack click here.
To apply through our recruitment portal click here.
Role
- Managing all front of house operations for shows taking place in the Spiegeltent.
- Overseeing the setup of front of house areas and dressing rooms.
- Managing a small team of front of house staff.
- Shift planning effectively to ensure all staff are happy and enthusiastic about work.
- Ensure that the team adheres to all H&S legislation and that all mandatory training is completed on time.
- Dealing first-hand with customer queries and issues, and ensuring they are resolved in an efficient and friendly manner.
- Accurately inputting payroll information on a daily basis.
- Completing an end-of-day report to alert Underbelly management of events and issues.
Person Specification
- Confident, enthusiastic, professional and self-motivated.
- Strong communication skills and leadership skills.
- Ability to work calmly and efficiently under pressure.
- Ability to recognise potential health and safety issues before they arise.
- Demonstratable knowledge of customer service principles.
- Accuracy and attention to detail.
- Excellent timekeeping skills.
- Can do attitude.
- Sense of urgency.
- Positive and flexible approach.
- Ability to work effectively in a team whilst also being able to work independently.
Staff Benefits
- Free entry to shows at Underbelly venues (subject to availability)
- 25% discount at Underbelly bars
Equal Opportunities
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
We expect employees to support these commitments and to assist in their realisation.
To download a job pack click here.
To apply through our recruitment portal click here.
