Front of House Manager
Underbelly Boulevard
Job Title: Front of House Manager
Department: Operations
Reports To: Boulevard General Manager, Underbelly Head of Operations
Responsible For: Front of House Staff
Salary: £30,000
Start Date: August 2023
Application Closing Date: 12:00 Monday 26th June 2023
To apply through our recruitment portal click here.
Underbelly Boulevard will be a new live entertainment venue for music, cabaret, variety and comedy, comprising of a 200 capacity cabaret and music venue, a rehearsal room for hire, daytime hire for events, readings and workshops, a bar and a restaurant.
JOB PURPOSE
To ensure all events within the venue run with optimal effectiveness, with particular focus on the public-facing elements of performances, workshops and hires.
ROLE
Front of House Operations
- Taking operational responsibility for the safety and security of the building.
- Creating and implementing incident plan procedures for each performance in consultation with the Technical Manager.
- Implementing the correct emergency and evacuation procedures for the building.
- Acting as Duty Manager as required for a minimum of four days per week and during key performances and events.
- Working closely with other departments to ensure that all areas of the building and all events operate smoothly and efficiently.
Customer Service
- Working closely with other departments, in particular the Box Office Manager and Bar Manager to develop a coordinated approach to customer care for the Boulevard.
- Working with other departments to ensure all public areas of the building are presented in the best way possible in terms of cleanliness and general maintenance.
Staffing
- Recruiting all casual front of house staff.
- Creating and maintaining rotas for front of house staff.
- Ensuring all hours are reconciled, ready to be processed by payroll department.
- Induction, training and development of front of house staff.
Other Duties
- Keeping up to date with developments in front of house management.
- Attending regular company meetings.
- Contributing to the development of the venue’s policies and procedures.
- Any other duties as reasonably required.
PERSON SPECIFICATION
- Previous experience of working at a managerial or supervisory level in an arts or events organisation.
- Confident, enthusiastic, professional and self-motivated.
- Strong communication skills and leadership skills.
- Ability to work calmly and efficiently under pressure.
- Ability to recognise potential health and safety issues before they arise.
- Demonstratable knowledge of customer service principles.
- Accuracy and attention to detail.
- Excellent timekeeping skills.
- Can do attitude.
- Sense of urgency.
- Positive and flexible approach.
- Ability to work effectively in a team whilst also being able to work independently.
STAFF BENEFITS
- Free entry to shows at Underbelly venues (subject to availability).
- 25% discount at Underbelly bars.
EQUAL OPPORTUNITIES
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
We expect employees to support these commitments and to assist in their realisation.
To apply through our recruitment portal click here.
