Box Office Manager - Underbelly Boulevard

Box Office Manager

Underbelly Boulevard

Job Title: Box Office Manager
Department: Box Office
Reports To: Boulevard General Manager, Underbelly Senior Box Office Manager
Responsible For: Box Office Staff
Salary: £30,000
Start Date: August 2023
Application Closing Date: 12:00 Monday 26th June 2023

To apply through our recruitment portal click here.


Underbelly Boulevard will be a new live entertainment venue for music, cabaret, variety and comedy, comprising of a 200 capacity cabaret and music venue, a rehearsal room for hire, daytime hire for events, readings and workshops, a bar and a restaurant.



To oversee the day-to-day operations of the Boulevard box office including, but not limited to, managing agency sales and campaigns, setup and technical support, staffing, customer service and reporting.


Box Office Administration

  • Managing third-party selling via various agents including, but not limited to, event listing and setup, allocation management, API integration and reconciliation.
  • Identifying third-party ticket sellers that can meaningfully increase sales and working to establish and maintain relationships with those organisations.
  • Attending regular marketing meetings and providing feedback, analysis and ideas for setting and meeting sales targets.
  • Liaising with external producers, ticket agents and marketing agencies to maximise sales for specific shows.
  • Managing and producing specific customer databases for email communications.

Technical Support

  • Installing and first-line troubleshooting of all box office equipment including computers, ticket printers, card machines, phones and networking.
  • Liaising with in-house marketing department and external website company to ensure tickets go on sale at specific times and dates.


  • Recruiting all casual box office staff.
  • Creating and maintaining rotas for box office staff.
  • Ensuring all hours are reconciled, ready to be processed by payroll department.
  • Induction, training and development of box office staff.

Customer Service

  • Responding to serious or escalated customer complaints.
  • Managing the administration of cancelled shows or other interruptions to ticketed activities.

Reporting and Financial Reconciliation 

  • Providing sales and other reports for the rest of the organisation or external agencies as required.
  • Checking third-party agency sales and preparing reports for settlement or other purposes.
  • Liaising with the finance department to ensure all outstanding payments are received promptly and in accordance with our sales records.

Other Duties

  • Keeping up to date with developments in ticketing and box office management.
  • Attending regular company meetings.
  • Contributing to the development of the venue’s policies and procedures.
  • Any other duties as reasonably required.



  • Previous experience of working in a box office at a supervisory or management level.
  • Experience of managing a team.
  • Confident, enthusiastic, professional and self-motivated.
  • Strong communication skills and leadership skills.
  • Ability to work calmly and efficiently under pressure.
  • Ability to recognise potential health and safety issues before they arise.
  • Demonstrable knowledge of customer service principles, including resolving issues and handling unhappy or difficult customers.
  • Accuracy and attention to detail.
  • Excellent timekeeping skills.
  • Can do attitude.
  • Sense of urgency.
  • Positive and flexible approach.
  • Ability to work effectively in a team whilst also being able to work independently.



  • Free entry to shows at Underbelly venues (subject to availability).
  • 25% discount at Underbelly bars.



Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.

It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.

We expect employees to support these commitments and to assist in their realisation.

To apply through our recruitment portal click here.

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