Skate West End - Box Office Staff

Box Office Staff

Skate West End, Hanover Square

Job Title: Box Office Staff
Department: Box Office
Reports To: Ice Rink Manager / Head of Ticketing
Responsible For: n/a
Rate of Pay: £11.95/hr (plus holiday pay)
Dates of Work: 2nd November 2023 – 2nd January 2024
Available Contracts: Various minimum hour contracts available (20-48hrs per week)

To apply through our recruitment portal click here.


  • Perform transactions for the ice rink on the ticketing system with efficiency and accuracy.
  • Providing excellent customer service in person.
  • Maintaining our customer records and updating customer details where necessary
  • Know and understand the operations of the Underbelly ticketing system.
  • Ticket collection for sales via third party agencies.
  • Direct audience members to the ice rink.
  • Respond quickly and positively to questions, requests, problems, or complaints.
  • Maintain general appearance and tidiness of the box office and its surroundings.
  • Escalate incidents and feedback to the Ice Rink Manager.

Person Specification

  • Confident, enthusiastic, professional, and self-motivated.
  • Good, clear verbal communication skills.
  • Ability to work calmly and efficiently under pressure.
  • Demonstrable knowledge of customer service principles.
  • Accuracy and attention to detail.
  • Excellent timekeeping skills.
  • Ability to multitask in a fast‐paced environment.
  • Ability to work independently (satellite box office work) and as a productive member of a team.
  • Positive and flexible approach.
  • Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays.
  • Understand the importance of good communication and service in all aspects of the brand.
  • Be IT and digitally literate.
  • Be punctual and reliable.

Staff Benefits

  • Free entry to shows at Underbelly venues and ice skating (subject to availability)
  • 25% discount at Underbelly bars

Equal Opportunities

Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.

It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.

We expect employees to support these commitments and to assist in their realisation.

To apply through our recruitment portal click here.

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